Supply Chain Service Strategy connects the dots between business strategy, customer service, financial performance, and supply chain strategy. The book includes the principles, methodology, analytics, and case examples used by RightChain™ to help clients develop and implement supply chain service strategy. Examples and illustrations from a wide variety of industries are throughout the book including aerospace, apparel, automotive, beverage, chemicals, consumer products, e-commerce, food, health care, natural resources, and retail, Dr. Frazelle’s RightServe™ model is part of the RightChain™ framework. RightChain™ has been implemented and taught in nearly every major industry in all parts of the world. It is responsible for more than $5 Billion in profit increase for RightChain™ clients.